Shipping & Returns
We will always do our best to ship your order as soon as possible, but please be aware that our shipping times may be delayed due to the Covid-19 pandemic. Also, please note that order-processing times are separate from the shipping times shown at checkout.
All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
NOTE: With the upcoming holiday seasons, we're estimating a high volume of orders and postal service delays that are outside of our control. We appreciate your understanding.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout, based on your location. UPS is our primary shipping partner; we we will always do our best to ensure the best possible rate at the time of the order.
Joe & Bella offers free shipping for all orders over $75!
At this time, Joe & Bella is sorry to tell you that we don't yet ship internationally. We hope to be able to do so soon! Please check here or contact our Care Team (help@JoeAndBella.com for any updates).
How do I check the status of my order?
When your order is shipped, you will receive an email notification from us, which will include a tracking number you can use to check on your order's status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at help@JoeAndBella.com with your name and order number, and we will quickly and happily look into it for you.
Shipping to P.O. boxes
We are unable to ship to a PO box. So, please always include a physical street address as well as an apartment number.
Refunds, returns & exchanges
Don't love something? Return it. We only ask that you return the item unused, unwashed, unworn and within 14 days of the date ordered. Please note that all returns require an authorization number. Please email us at hello@JoeAndBella.com for your authorization number and return instructions.
If the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@JoeAndBella.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis we'll always do our best to work towards a satisfactory solution.
Due to COVID-19 restrictions, we are experiencing a delay in processing returns. If you have shipped your item(s) for return, it usually takes 2-3 weeks for a credit to be issued. You will receive a confirmation email when your return is processed. We thank you for your patience and for being a Joe & Bella customer. Your trust means the world to us.
If you have any further questions, please don't hesitate to contact us at help@JoeAndBella.com. And, we will help! Please don't worry. That's what we're here to do.